Our Team

At ZapLabs, we care about collaboration. Every individual in our team brings something unique to the table – and we channel that diversity of thought into our work. We’re curious – willing to ask questions, explore perspectives, analyze data, and put our user’s experience at the forefront of our product development process. And we constantly seek out opportunities for improvement – so that we can provide more value to more agents, brokers, and consumers.

Alla Rodina | QA Team Lead

I love the energy in this place now. With many new folks joining the team, there is so much diversity and collective strength…and a sure sign of growth.

Our Leaders

Jamie Wilson
Chief Executive Officer

Jamie Wilson

Chief Executive Officer

Jamie Wilson, ZapLabs President and Chief Executive Officer, is responsible for all aspects of the company’s operations. As a 16-year veteran of ZapLabs, Jamie has helped lead the company toward developing an award-winning website, a robust CRM, and engaging mobile products since his arrival. Prior to taking on the role of CEO, he served as Senior Vice President of Technology, directing product development and technology efforts.

Before he joined the company, Jamie served as Director of Investment Services at Pension Dynamics Corporations, where he helped develop the company’s technology and marketing strategies. Prior to that, he worked at Prizm Communications, where he leveraged new communications technologies to develop one of the first virtual call centers.

He joined ZapLabs (then called ZipRealty) in 2000, and is the company’s second-longest tenured employee (while he hasn’t been with the company quite as long as Jake Lyman, Jamie does believe his time has been just as well-spent).

Jamie holds a bachelor’s degree in economics from Stanford University and a master’s degree in Business Administration from the Haas School of Business at UC Berkeley. He lives in Lafayette, California with his wife, his three children and his yellow lab, who happens to be the CEO of the household.

Jake Lyman
Chief Product Operations Officer

Jake Lyman

Chief Product Operations Officer

Jake Lyman has served in a variety of roles since the beginning of his journey with ZapLabs (then called ZipRealty) in 1999. In his current role as Chief Product Operations Officer, Jake facilitates the successful delivery of Zap to Realogy Brand Affiliates, and spearheads efforts to engage Zap’s users and stakeholders through customer success, support, marketing, and business development.

A graduate of the University of Colorado Boulder, Jake is ZapLabs’s longest tenured employee. He has worked in almost every department (except engineering) since joining the company in 1999 (approximately three months before Jamie Wilson’s start date, as he likes to remind his colleague).

Jake is a lifelong resident of the San Francisco Bay Area, and lives with his wife and two children in Berkeley.

Michael Davis
VP, DevOps and Chief Architect

Michael Davis

VP, DevOps and Chief Architect

As VP of DevOps and Chief Architect, Michael leads the DevOps team, the Data Science & Data Engineering teams, and the MLS Data team. He coordinates between DevOps, IT, and the Engineering team to improve our technical infrastructure and release management functions. He works with the Data Science & Data Engineering teams to drive insights, algorithm development, and reporting. Michael also works with the MLS Data team to acquire and normalize MLS data from the hundreds of MLS’s that Zap coordinates with.

Michael has been an essential part of the ZapLabs team for over 15 years, and has worked on almost every part of the Zap technology stack during his time here. He holds a B.S. in Mechanical Engineering from UC Berkeley, and currently lives in Pleasant Hill with his wife and two kids. In his free time, he enjoys gardening, cooking, his never-ending landscaping projects, and marcona almonds.

Arpan Dalal
VP, Engineering

Arpan Dalal

VP, Engineering

Arpan, our Vice President of Engineering, oversees both the Engineering and QA teams at ZapLabs. Arpan and his team develop innovative solutions to support brokers and agents in using Zap for every aspect of their daily business.

Prior to joining ZapLabs, Arpan led the enterprise software development team at Predictive Solutions, a SaaS platform for collecting safety inspections and using advanced analytics to predict and prevent worker injuries. His ten-year career at Predictive Solutions involved a great deal of programming, statistics, predictive modeling, and leading engineering teams.

Arpan began his career in software engineering and remains a passionate developer. He enjoys spending time with his kids on various Raspberry Pi/IoT projects.

Dan Ralls
General Counsel

Dan Ralls

General Counsel

Dan Ralls is responsible for all legal aspects of the company. He has enjoyed spending his in-house career as a legal counsel to technology companies – particularly cloud and platform solutions. He’s held positions as General Counsel of mobile messaging provider Mblox, General Counsel of cloud IT & communications company Intermedia, Assistant General Counsel of foreign exchange platform FXall, and Corporate Counsel at scientific and medical publisher Elsevier.

Dan began his legal career as an attorney at global law firm Winston & Strawn in New York, where he focused on technology & IP transactions, mergers & acquisitions, securities, and finance. He is also pro bono counsel to Sama, a nonprofit organization based in San Francisco.

Dan holds a bachelor’s degree in philosophy from UC Santa Barbara and a law degree from Boston College Law School. He lives in San Francisco with his family and enjoys cooking, photography, writing, and pretending to have at least one active hobby, which, for the purposes of this bio, we’ll say is jai alai.

Richard Tso
Sr Director, Information Systems

Richard Tso

Senior Director, Information Systems

As Senior Director of Information Systems, Richard leads our Infrastructure Operations, System Support, and Oracle Database teams. Richard and his team provide the infrastructure to the Zap platform, from development to production.

Throughout his career, Richard has held many roles in Information Systems at various technology and biotechnology companies. Prior to joining ZapLabs, he worked in the online gaming industry, managing a team that was responsible for high transaction infrastructure.

Richard has been with ZapLabs since 2009, and holds a B.S. in Molecular Cell Biology from UC Berkeley. He lives in the East Bay and in his free time he enjoys camping and hiking with his dog, Lucy.

Colin McConnell
Sr Director, Product

Colin McConnell

Senior Director, Product

As Senior Director of Product at ZapLabs, Colin leads the Product Management, UI/UX Design, and UX Research teams. In his role, he works with the UX Research team to discover users’ motivations and needs. He brings that knowledge to the UX/UI Design team to create compelling and empathetic experiences that help users fulfill those needs. He also works to define Zap’s overall product strategy with the Product Management team.

Colin got his start in technology building websites on GeoCities’ free site builder in the late 90’s – and the results weren’t always pretty. Despite these humble origins, he’s been an advocate for research-driven prioritization and maximizing user experience at ZapLabs – and our results have been a lot prettier because of that. He also focuses on maximizing business value to engineering effort and well-groomed backlogs.

Colin joined ZapLabs as an intern in 2010 and is still referred to as “the intern” to a healthy degree. He holds a B.A. in Political Science from UC Berkeley, where he lists co-teaching a student-led course on the History of Middle Earth as one of his highest achievements. Colin lives in Emeryville and enjoys biking to work, playing music, practicing yoga, and flannel shirts.

Maggie L. Elkin
Director of People, HRBP

Maggie L. Elkin

Director of People, HRBP

As Director of People, Maggie leads our human resources, recruiting, and administrative teams. She works with her teams to find top talent, provide support, remove roadblocks, and empower the ZapLabs team to produce the best work possible, all with a focus on innovation and continuous improvement.

Before she joined us at ZapLabs, Maggie worked in many industries, including technology, transportation, finance, manufacturing, and government. In her many roles, she’s directed just as many functions, including human resources, administration, marketing, IT, research and development, and security.

Maggie holds a bachelor’s degree in Humanities from Stetson University and a MBA from California State University, Sacramento. She lives in the San Francisco Bay Area with her husband and enjoys volunteering, baking, and hiking.

Prashant Ladole
Director of Engineering

Prashant Ladole

Director of Engineering

As the Director of Engineering, Prashant Ladole, leads a team responsible for development of Security and Backend services and integration of external systems into the Zap platform.

Throughout his career, Prashant has worked on development of various software products. He previously led a team to develop SOA solutions in the financial industry and big data analytics.

Prashant holds a Master’s degree in Computer Science from Aurangabad University, India. He lives in Fremont, California with his wife and two daughters. In his free time, he enjoys biking and hiking with his daughters.

Shekhar Muni
Director, MLS Data Engineering

Shekhar Muni

Director, MLS Data Engineering

As the Director of Operations Engineering, Shekhar focuses on MLS Data Engineering at ZapLabs. Shekhar joined ZapLabs (then ZipRealty) as a contractor in 1999 and became a permanent employee in 2000 as a MLS Data Engineer. He has been with company since the beginning, working on the first version of Zap in Perl, the website ZipNotify feature, but primarily on MLS Data Engineering. Since 2000, Shekhar and his team have expanded the system from a modest 4 Bay Area MLSs to 500 MLSs in 2016.

Prior to joining ZapLabs, Shekhar worked in the IT unit of the Department of Education, in New York City, and before that as an Internet Programmer for Reliance in Mumbai, India.

Shekhar enjoys spending time with his family and catching up on movies whenever he’s not thinking about work. He is also a huge fan of Indian Music Maestro Ilayaraaja and listens to his music all the time.

Charishma Shivaratri
Director, Marketing

Charishma Shivaratri

Director, Marketing

As Director, Marketing, Charishma is responsible for marketing of ZapLabs, including driving awareness of our products, both externally and internally. She works closely with product, engagement, design, research teams to present ZapLabs and our products as the leading technology solution within Realogy and for the real estate industry.

In her different roles at eBay, Qualcomm and others, Charishma has led marketing communications, market research, product strategy, as well as rebranding initiatives, channel partnerships and alliances.

Charishma holds a Master’s degree in Marketing Research and Computer Science from University of Texas. She lives in San Jose with her husband; enjoys full moon hikes, yoga, swimming – that is when she is not out in the backcountry trails of Yosemite, Tahoe or the Sierras.

Marissa Azzara
Director, Product Engagement

Marissa Azzara

Director, Product Engagement

As Director of Engagement at ZapLabs, Marissa leads the Product Engagement team. In her role, she works with her team to drive user excitement, understanding and utilization of Zap.

Marissa’s first taste of ZapLabs’ technology was when she was looking to buy her first house in 2003, and ZipRealty.com was one of the few real estate websites available. She used an agent from the site and was pleased at how in-control she was and how seamless it was to work with an agent.

A few years later, she wanted to try her skills as a real estate agent, and knew she had to do it with ZapLabs technology. Marissa joined ZapLabs in 2011 to build agent communications and training and to help add an agent voice to the technology.

She holds a B.S. in Biology from UC San Diego, where she was able to visit the ocean daily. Marissa now lives in Alameda and enjoys walking her dog, cooking, baking, drink-making, and singing really loud with her kids in the car.

Charles Solla
Diretor of UI/UX Design

Charles Solla

Diretor of UI/UX Design

As Director of UI/UX Design, Charles collaborates with teams of Designers, UX Researchers, Engineers and Product Managers to develop the best user experience to engage home buyers, sellers, and agents. Charles and his team help design and drive the future of ZapLabs products — creating intuitive, compelling websites, web-based applications and mobile apps.

Always intrigued by design, Charles began his early career as a graphic designer during the dot-com days. He has a passion for user experience and solving challenging design problems. He joined ZapLabs in 2004, and has designed the Zap platform for over a decade.

Charles holds a Bachelor’s degree in graphic design from Cal Poly Pomona. Charles lives in the East Bay with his wife and two sons and enjoys coaching little league baseball, playing basketball, adventure races, CrossFit and Korean chicken wings.

David Heffron
Director, Quality Assurance

David Heffron

Director, Quality Assurance

As Director of Quality Assurance, David leads the ZapLabs Software QA team, and works closely with the Engineering, Product, Design, Support, Dev Ops, and IT teams to deliver consumer and business applications that are as feature-rich and bug-free as possible.

David began his high-tech career on the Technical Support team for a DOS-based application and helped create a QA department when development began on the then, "brand new" Windows platform. Prior to joining ZapLabs in 2008, David ran QA teams at an enterprise asset management software company and a mortgage bank, separated by a number of years as a software consultant with clients including CalTrans and Southern California Edison.

David grew up in the East Bay and holds a B.A. in Economics from UC Santa Cruz (Go Slugs!). In his free time, he enjoys attending concerts with his wife and friends, listening to music in their Vallejo home, hiking with their dogs in the neighboring Benicia State Park, and backpacking and alpine climbing in the High Sierra.

Tutt Mrasek
Director, Brand Success

Tutt Mrasek

Director, Brand Success

As the Director of Brand Success, Tutt facilitates communications between ZapLabs and Realogy’s top brands. He coordinates relationship development and builds fluid processes that bridge the two organizations.

For the last 8 years, Tutt has built and worked with some of the top Retention Sales and Customer Success teams in the SaaS market.

He holds a degree in Auto Engineering, which has absolutely no bearing to his current role (the real estate industry is fairly new to Tutt, but he’s adapted well!) He hails from the great state of Michigan, and lives with his wife and two children in Walnut Creek.